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  • Are Lebubè products made with natural or synthetic ingredients?
    All of our products are a hybrid of safe natural and synthetic ingredients. The percentage of natural derived content in our products ranges between 89% and 96%. The synthetics we use in our formulas are carefully selected to be safe and not harmful for both people and the environment. As one of our key values is integrity, we believe in transparency and disclose all ingredients and derivatives both on the website and on the product packaging.
  • What ingredients are not included in Lebubè formulas?
    All of our products are formulated without parabens, petrolatum, phenoxyethanol, ethanol, paraffin, paraffinum liquidum, silicones, polyethylene glycol (PEG), triethanolamine (TEA), and talc. The following products are fragrance-free: Tea Mascara, Lash Primer and Overnight Mask, and Lip and Cheek.
  • Are Lebubè products dermatologically and ophthalmologically tested?
    All of our products have been dermatologically tested and our Lash Primer and Overnight Mask has been ophthalmologically tested.
  • Are Lebubè products suitable for all skin types and tones?
    Yes, Lebubè products are meticulously formulated to be suitable for all skin types. Our commitment to clean beauty and skin health means we carefully select ingredients that are gentle yet effective, ensuring they are non-irritating. Additionally, we have taken great care in choosing a diverse range of colors and tones in each product line. This ensures that at least two shades are well-suited to every skin tone, from the fairest to the deepest. Our goal is to provide high-quality, versatile products that everyone, regardless of their skin type or tone, can use with confidence and comfort.
  • Does Lebubè test on animals?
    No, we do not test on animals , as per the Regulation EC No 1223/2009 of the European Parliament and of the Council of 30 November 2009 on cosmetic products.
  • Does Lebubè use any animal-derived ingredients in their products?
    No, we do not use any animal-derived ingredients in our products. Our products are 100% vegan-friendly.
  • Are Lebubè products dairy-free?
    Yes, all our products are dairy-free.
  • Are Lebubè products gluten-free?
    Our products are formulated without any wheat or oat-derived ingredients. It's worth mentioning that the term "gluten-free" is typically used in the context of food, given that gluten is a dietary allergen.
  • Are Lebubè formulas Halal?
    Yes, all of our formulas are manufactured by a producer whose process is Halal-certified and whose products are Halal-friendly certified.
  • Where are Lebubè products manufactured?
    All of our products are made in Italy.
  • Are Lebubè products suitable for pregnant or breastfeeding people?
    Our products are safe for use by pregnant and breastfeeding individuals. However, we would like to specify that, despite all ingredients have been tested for safety and are considered safe for topical use, our products have not been specifically tested on pregnant or breastfeeding individuals. As with any skincare-powered makeup product, we recommend consulting with a healthcare professional before use, especially during pregnancy and breastfeeding.
  • Where can I buy Lebubè products?
    Our products can be purchased online at lebube.com, as well as on Facebook Shop, Instagram Shop, and TikTok Shop. As of now, we are a 100% direct-to-consumer and digital company.
  • The product I want is out of stock. What can I do?
    We understand the frustration of waiting for a product to become available. To stay updated on restocked products, we recommend subscribing to our email notification service. Simply click on the "Notify when available" button found under the out of stock product you're interested in and we'll notify you as soon as it's back in stock. Please note that during promotional periods, this service may be temporarily unavailable. However, please check back regularly as we continuously restock our products. We apologize for any inconvenience and regret that we cannot provide estimated restock dates for out of stock items.
  • How do I store Lebubè products?
    To ensure optimal performance and longevity of our products, we recommend keeping them in a cool and dry location away from direct sunlight.
  • How long do Lebubè products last?
    Our products have a shelf life of 31 months (starting from the production date) when unopened and stored at room temperature. Once opened, please refer to the "period-after-opening" (PAO) symbol on the packaging to determine the lifespan of the product.
  • What materials does Lebubè use for packaging?
    In line with our dedication to sustainability, we have endeavored to utilize the most eco-friendly packaging available. Our cartons and e-commerce boxes are made from 100% recycled and recyclable FSC-certified paper. Regarding our primary product packaging, we adhere to specific guidelines: prioritize alternative materials over plastic whenever feasible; if plastic is necessary, opt for recycled or plant-based plastics that don't rely on fossil fuels; and in cases where recycled plastic isn't an option, use monomaterial plastic for its recyclability. However, our ultimate goal is to transition to entirely biodegradable packaging by 2030, which we believe is the pinnacle of sustainable packaging. Here are the materials used in our primary packaging for each product: - Cream Highlighter: bottle in 100% green plant-based plastic, cap in 100% mono-material plastic. - Tea Mascara: 78% recycled plastic. - Lash Primer and Overnight Mask: 78% recycled plastic. - Lip Oil and Balm: 65% recycled plastic. - Lip and Cheek: 100% mono-material plastic.
  • Is Lebubè packaging recyclable?
    Yes, all of Lebubè packaging is 100% recyclable. To ensure successful recycling, we kindly ask that you clean the packaging of any residual product before recycling. This step is crucial as it helps to remove all traces of the formula, making the packaging suitable for the recycling process.
  • Is Lebubè packaging biodegradable?
    No, our packaging is not biodegradable. However, it can be recycled. Our goal is to transition to entirely biodegradable packaging by 2030, which we believe is the pinnacle of sustainable packaging.
  • How can I recycle my Lebubè packaging?
    You can recycle our primary packaging at any facility that accepts plastic recycling, and our secondary packaging and e-commerce box at any facility that accepts paper recycling. Check with your local recycling program or with your municipality for specific guidelines and requirements. To ensure successful recycling, we kindly ask that you clean the primary packaging of any residual product before recycling. This step is crucial as it helps to remove all traces of the formula, making the packaging suitable for the recycling process.
  • Can I change or cancel an order after it's been placed?
    Unfortunately, once an order has been placed, it cannot be altered or modified, including removing products from it. To request a cancellation, please contact us by filling in this form. Although we cannot guarantee cancellations, we will make every effort to accommodate your request. Please note that our customer service availability is limited on weekends and public/bank holidays.
  • Can I modify my shipping address after I have placed my order?
    We regret to inform you that we cannot change the shipping address on an order that has already been placed. We suggest checking the shipping address before submitting your order and double-checking it for any inaccuracies. If you notice an error in the shipping address after placing your order, we recommend requesting a cancellation and placing a new order with the correct shipping address.
  • How can I track my order?
    Once your order is shipped, you will receive a notification email containing tracking information. You can also view the status of your order by logging into your Lebubè account. If you don't receive the email within one business day, check your spam or promotional folders for an email from info@lebube.com or from our couriers. If you have any questions or concerns about your order, please feel free to contact us and we will be happy to assist you.
  • My order is marked "delivered" but I cannot find it!
    If your order is marked as delivered but you cannot locate it, we recommend checking your surrounding area and with neighbors to ensure it wasn't hidden or delivered to the wrong address. Keep in mind that packages may be marked as delivered by the carrier up to 48 hours in advance. If you still cannot find your package after this time, please contact us by filling in this form for further assistance.
  • Which payment methods do you accept?
    We accept debit and/or credit cards, PayPal and Lebubè gift cards for payment. For the purchase of gift cards, we only accept credit and/or debit cards and PayPal. The name and billing address on the credit and/or debit card must match the information on file with the card issuer.
  • When will my payment be processed?
    Your payment will be processed during the checkout process as soon as your order is placed.
  • What currencies do you accept for payment?
    We currently accept payments exclusively in Euros (EUR). The prices displayed on our website may include taxes and duties specific to that region. Our checkout system automatically takes these factors into account when processing your payment.
  • What are Lebubè e-gift cards and how do they work?
    Our e-gift cards can be purchased on our website and sent electronically to the recipient via email. If you're buying an e-gift card for someone else, you can either enter their email address at checkout or forward the e-gift card to them after purchase. However, e-gift cards cannot be applied to an order after it has been placed.
  • Can you tell me more about how to redeem an e-gift card?
    To redeem an e-gift card, simply enter the gift card code during the checkout process at lebube.com.
  • Where does Lebubè ship to?
    We currently ship to Italy, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
  • What are the shipping costs? What are the requirements to qualify for free shipping?
    For shipping within Italy, orders up to €24.99 (VAT included) have a shipping fee of €5.40 (VAT included). Orders exceeding €25.00 receive free shipping. This applies across the entire national territory, including Calabria, Sardinia, and Sicily. For shipments to European Union countries, the shipping cost varies by destination and order specifics, but orders over €120.00 (VAT included) qualify for free shipping. For more information and the most recent updates on shipping policies, please visit our Shipping page.
  • How long does it take for my order to be shipped?
    We use different shipping companies depending on the location and shipping times may vary as a result. Orders in Italy are typically shipped within 2-4 business days, while in the European Union, standard delivery times are 2-4 business days, except for Greece where it extends to 9-10 business days. You will be sent an email from Lebubè and/or the carrier after your order is shipped, which will include a tracking number and tracking link for each order. For more information and the most recent updates on shipping policies, please visit our Shipping page.
  • What is Lebubè return policy?
    Lebubè offers a 14-day return policy. To initiate a return, fill out the withdrawal form on the Returns and Refunds page and submit it via the this form. Refunds are processed using the payment method specified by the client in the withdrawal form, excluding shipping costs and any additional charges. Items must be returned in original packaging and condition. Custom-made, personalized, or opened hygiene-sensitive items are not eligible for return. The buyer covers return shipping costs. Refunds are processed within 14 days, but may be delayed until the goods are inspected. For more details, please visit our Returns and Refunds page and review our Terms and Conditions.
  • My item arrived damaged. What should I do?
    If you received a damaged item, please contact us immediately via this form. We will do our best to resolve the issue as quickly as possible. Please provide the order number and a photo of the damage item. We may ask you to return the product, and once received and verified, we will process a refund or replacement.
  • Is it possible to return items without the original packaging or to include multiple orders in one return package?
    Unfortunately, we cannot accept returns without the original packaging, as items need to be returned in their original condition. Additionally, each order needs to be returned separately; combining multiple orders into one return package isn't possible. This helps us ensure that your return is processed smoothly and accurately. For more details on our return procedures, please visit our Terms and Conditions.
  • Can I return a product if I had a reaction to it?
    Of course you can.
  • When will I get my refund?
    Once you submit your return form, which you can find on the Returns and Refunds page, we will process your refund within 14 days. However, we may hold the refund until we've received and inspected the returned items, which could take up to 30 days. Your refund will exclude shipping costs and any additional charges and will be issued using the payment method you provided in the form. Please ensure that returned items are in their original condition with all packaging and accessories, as returns not meeting these criteria may not be accepted. For more details, please review our Terms and Conditions.
  • Can you refund on another card?
    Once your refund is approved, we will process it using the payment method indicated by you in the withdrawal form, which you can find on the Returns and Refunds page. If the payment method specified is lost, stolen, or cancelled, we will still proceed to issue the refund to that method.
  • How does Lebubè collect customer data?
    We may collect information about you through various sources, but it is always your choice to provide this information and you can withdraw your consent at any time. We collect your data when you make purchases, interact with our website, use our social media, participate in events, or contact us via phone, email, or live chat. We also use technologies like cookies and web beacons to gather information about your device and website usage automatically. Functional and required cookies are always active to ensure secure delivery of our website, and other types of cookies may be used based on the site’s features and third-party apps, which might require your consent. For detailed cookie information, please see our Cookie Policy. In the UK or the European Economic Area, AllSkins S.R.L. is the data controller. Note that data collected in reseller’s retail stores or department stores, unless specified otherwise, is not provided to us and is handled independently by our retail partners.
  • What information does Lebubè collect from customers?
    The types of information we may collect include your contact details (like name, email address, phone number, and postal address), content you provide (such as photos and comments), device information, social media interactions, age, gender, payment details, purchase history, account information, product preferences, location data, and information related to product complaints (such as reactions to skin, ethnic origin, and allergies). We also automatically collect data about your device and how you use our website through cookies, web beacons, and similar technologies. This includes your IP address, browsing habits, and geolocation data. Our website platform, Wix, collects details about your browser, network, and device to help run and improve their services, which includes processing your purchases. For further details, please visit our Privacy Policy.
  • How does Lebubè use my personal information?
    Lebubè uses your personal information to enhance your experience and improve our services. We use the information to present and tailor the content of our Website according to your preferences, inform you about updates to our Website, and any products or services we offer. We also send you promotional materials or communications based on your preferences and respond to your inquiries. Your information helps us communicate with you about your participation in special events, contests, sweepstakes, and other offers, and manage our business operations including the development of new products and services. We provide personalized ads on our Website and elsewhere, tailored to your interests and past interactions with us, and ensure the security of our systems and infrastructure. We comply with legal requirements and industry standards, and fulfill any specific requests from you. We also use your information to improve our existing products and services, process your payments, manage your online account, provide you with products and services, and assist you in product selection. Additionally, we manage your access to your online and in-store purchase history. With your consent, we may send you marketing emails, which you can opt out of at any time using the unsubscribe link provided at the bottom of each email. We share your contact information with Wix, our email marketing provider, to help manage and send these emails. If any other use is intended, we will inform you in advance and you can withdraw your consent at any time.
  • How does Lebubè protect my personal information?
    At Lebubè, we take the security of your personal information very seriously. We use Wix as our platform, which implements measures designed to protect your data from accidental loss and from unauthorized access, use, alteration, and disclosure. These security measures ensure that your personal information is handled in a way that respects your privacy and safeguards against potential risks.
  • What is Lebubè policy on sharing personal information?
    We do not sell, rent or share personal information with third parties, except as necessary to process orders or comply with legal requirements. When you submit information through a webform on our website, we collect the data to track and respond to your submissions. This information is shared with Wix, our online store hosting provider, to help provide website services, and with Google for storage purposes. We may use third-party service providers to perform services for us, but we only allow them to access and use the information needed to complete their tasks and comply with legal requirements. These service providers include entities that handle credit card transactions, order fulfillment, web hosting, advertising, and marketing. We do not permit them to use or share the information for any other purposes. We may, however, disclose aggregated information about our users and information that does not identify any individual, ensuring your personal data remains private. The information you have provided to us may be disclosed without your consent in certain circumstances, such as when required by law or legal process, to law enforcement officials, when we believe disclosure is necessary to prevent physical harm or financial loss, or in connection with an investigation of actual or suspected illegal or fraudulent activity. We also reserve the right to transfer your personal information in the event of a sale or transfer of our business assets (all or a portion). In such a case, we will make efforts to ensure that the transferee uses your information in accordance with our Privacy Policy. After the sale or transfer, you can direct any inquiries about the processing of your information to the entity that received it. For further details, please visit our Privacy Policy.
  • How can I update or delete my personal information?
    You can update or delete your personal information by logging into your account or contacting us via this form.
  • What is Lebubè policy on cookies?
    We use cookies to improve the browsing experience and to personalize content and ads. Customers can disable cookies in their browser settings. Please be aware that disabling cookies may limit your ability to access certain features of our website. For more information, please visit our Cookie Policy.
  • Does Lebubè comply with GDPR?
    Yes, we comply with the General Data Protection Regulation (GDPR) and have implemented appropriate measures to protect personal information.
  • What is Lebubè policy on data retention?
    We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements.
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