Refund policy

Last updated: Jun 30, 2025

 

1. The Buyer has the right to withdraw from the contract without stating the reasons, within 14 (fourteen) days.

2. The withdrawal period expires 14 days after the day on which the Buyer or a third party, other than the carrier and designated by the Buyer, acquires physical possession of the goods.

3. To exercise the right of withdrawal, the Buyer is required to inform AllSkins S.r.l. of their decision to withdraw from the contract in writing, by filling out this specific withdrawal form and sending it via email to info@lebube.com.

4. If the Buyer withdraws from this contract, all payments made to AllSkins S.r.l. will be refunded, excluding shipping and delivery costs and any additional charges (such as payment bank fees). Any discounts on shipping costs applied to the Buyer at the origin, in case of withdrawal, will be proportionally deducted and adjusted from the refund amount. Such refunds will be made using the payment method chosen by the Buyer and indicated in the specific withdrawal form referred to in point 3.

5. To effectively exercise the right of withdrawal, the Buyer must return the received goods in their original packaging, without tampering with any warranty seals or simply opening and/or damaging the external packaging.

6. The provisions regarding the exclusion of the right of withdrawal for certain categories of goods and services as provided by Article 59 of the Italian Consumer Code apply. Specifically, the right of withdrawal is excluded for goods sold "custom-made" or personalized and in cases where the sale involves the supply of sealed goods that are not suitable for return for hygiene or health protection reasons and were opened after delivery (Art. 59 letter e Italian Consumer Code).

7. According to Article 57 paragraph 1 of the Italian Consumer Code, the costs of returning the goods will be borne exclusively by the Buyer. Until the package is delivered to the Seller, the responsibility and custody of it lie with the Buyer. Any loss or damage to it may affect the refund.

8. It is also recalled that parcels sent at the recipient's expense will not be accepted.

9. The Seller will refund the customer the full amount already paid for the product within 14 (fourteen) days from receiving the return form containing the decision to exercise the right of withdrawal. The Seller reserves the right to withhold the refund until they have received the goods, allowing them to conduct the appropriate checks, within 30 (thirty) days from the date of receiving the return form.

10. To effectively exercise their right, the products must be returned by the Buyer to the Seller in their substantial integrity, with their original packaging, accessories, user instructions, and everything else provided with them, in conditions suitable for resale (the causes for exclusion referred to in point 6 apply). If the returned products do not possess the characteristics mentioned above, the return will not be accepted, and the package will be sent back to the Buyer.

11. The return of products beyond the legal term established for withdrawal and contractual cancellation will not be accepted.