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Terms & Conditions

General Conditions of the Online Sale Contract

Last updated: May 2024

Seller Identification

The goods subject to these general conditions are sold by the company AllSkins S.r.l. (Tax ID/VAT No. 12653570965), with its registered office in Italy (IT), Milan (MI), Via Uberto Visconti di Modrone 7, 20122, hereinafter referred to as the "Seller."

1. Definitions

1.1 The term "online sales contract" refers to the purchase agreement concerning the Seller's tangible movable goods, entered into between the Seller and the Buyer within the framework of a distance selling system through electronic means, organized by the Seller.

1.2 The term "Buyer" refers to the natural person who makes the purchase under this contract, for purposes not related to any commercial or professional activity that may be carried out.

1.3 The term "Seller" refers to the subject as identified above or the subject who sells goods through the website specified in the following article.

2. Subject of the Contract

2.1 Under this contract, the Seller sells and the Buyer remotely purchases, through electronic means, the tangible movable goods presented and offered for sale on the website and other connected subdomains (“Site”). Such tangible movable goods may be purchased by making individual purchases selecting the products to be received each time or by using a "subscription," that is, the possibility of receiving the chosen products at a certain predefined frequency. Purchases via "subscription" are governed in the subsequent section 8 of these conditions.


2.2 The products referred to in the previous point are shown, with specific and detailed indication of their characteristics, in the dedicated section within the web portal accessible at and other connected subdomains. It is also specified that the products offered for sale on the aforementioned website and any other news and initiatives related to them will be displayed on the pages of the following social networks, which will be updated; by way of example and not limited to, Instagram, TikTok, Facebook, LinkedIn, and Pinterest.

3. Contract Conclusion and Acceptance of General Conditions

3.1 The contract between the Seller and the Buyer is concluded exclusively through the Internet in a remote electronic mode, by the Buyer accessing the web address and other connected subdomains, where, following the procedures indicated therein, the Buyer formalizes the purchase of the goods referred to in point 2.1 of the previous article. The Buyer is fully aware that to access the website, an Internet connection is required, the costs of which are borne exclusively by the Buyer according to the terms established by their connectivity provider.


3.2 These general conditions are valid from the day of conclusion of this contract and may be optionally updated, supplemented, or modified at any time by the Seller, who will provide notification through the website and the related social pages referred to in point 2.2, and such updates/modifications and/or integrations will be effective for future purchases.


3.3 These general conditions of sale must be reviewed "online" by the Buyer before completing the purchase procedure. Therefore, the submission of the purchase order confirmation implies full knowledge of the same and their full acceptance and agreement.


3.4 The Contract concluded through the Site is deemed concluded at the moment the Buyer receives, via email, the formal confirmation of the order, with a communication (“Order Confirmation Email”). The Contract is concluded at the location of the Seller's registered office.


3.5 The order can no longer be cancelled, nor modified, when, regardless of the payment method, the “Order and Pay” button has been clicked.

4. Purchase and Payment Methods

4.1 The purchase of products offered for sale can freely occur for both "registered" Buyers ("Members" or "Registered Users") and non-registered ones ("Non-Registered Users"), through the website and the social pages mentioned in the previous point 2.2. Through the link provided below, users will be directed to to make purchases. This will be done by sending the purchase form duly filled out by the user after adding the selected products to the electronic cart. Before the final submission of the order, the Buyer will be asked to review the contents of the cart, with a summary including the details of the person who orders and the order, the price of the selected goods, any shipping costs and any additional charges, the payment methods and terms, the address where the goods will be delivered, and the acceptance of the order. The Buyer will also be invited to review these conditions and the Seller's Privacy Policy and to express their full consent and acceptance of both by ticking the appropriate box. Once the delivery address has been entered in the appropriate form, it cannot be changed.


4.2 Payment by the Buyer will be made by credit and/or debit card or PayPal. PayPal also offers "Pay in 3" financing, whereby users can pay in three interest-free instalments for eligible purchases from EUR 30 to EUR 2000) made using their PayPal account. Refer to the terms and conditions of PayPal's "Pay in 3" financing.


4.3 By confirming the Order, the Buyer declares to have knowingly and fully accepted the content and conditions of the said Order and, in particular, these general conditions of sale, the prices, volumes, characteristics, quantities, and delivery times of the products offered for sale and ordered by the Buyer, as well as the payment conditions, declaring without any exception to have reviewed and accepted all the information provided to them under the above-mentioned regulations, also acknowledging that the Seller is not bound by different conditions unless previously and specifically agreed in writing between the parties.


4.4 When the Seller receives the order from the Buyer, they will send an email confirming the received order, which will include the data mentioned in point 4.1, as well as the order number. A subsequent email will follow with a package tracking code that must be entered on the website of the referenced courier (indicated in the email) to track the incoming shipment.

5. Sale Prices, Shipping Methods, and Costs

5.1 The prices of the products offered for sale on the website and other connected subdomains are indicated in Euros and are the prices in force at the time the Buyer submits the Order. The Seller may optionally change the sale prices of the products at any time and without prior notice.


5.2 The product prices include VAT but do not include variable shipping costs.


5.3 Shipping costs are subject to change, depending on the shipping method and destination selected by the Buyer at the time of submitting the Order. They are displayed in the Order summary before the Buyer requests confirmation of the Order, which reflects the applicability for each choice option.

5.4 All Orders are payable in Euros, including taxes and mandatory contributions. Any bank charges will be borne exclusively by the Buyer (even in the case of a refund).


5.5. The receipt of the order does not bind the Seller until they have sent an email confirming the payment with the order number as indicated in point 4.4.


5.6 The Buyer expressly and peacefully grants the Seller the authority to accept the order made only partially (for example, if not all ordered products are available). In such a case, the contract is considered perfected relative to the goods actually sold.


5.7 If an order exceeds the available quantity, the unavailable goods at the time of the order will be automatically removed from the cart.


5.8 By accepting these contractual conditions, the Buyer expressly declares to make the purchase for purposes unrelated to any commercial or professional activity that may be exercised, exempting the Seller from any liability.


5.9 The ownership of the ordered products will transfer from the Seller to the Buyer upon full payment and collection of the entire Order, including shipping costs, taxes, other mandatory contributions (where applicable), and any additional costs (such as payment bank fees). All orders, before being processed, are subjected to authenticity checks directly by the respective credit card issuing institutions, for the customer's protection. If, for any reason, it is not possible to charge the due amount, the sales process will be automatically cancelled, and the sale will be resolved pursuant to Article 1456 of the Italian Civil Code. The Customer will be informed via an automatic email communication.


5.10 Communications related to the payment and the data communicated by the Customer at the time of payment occur on special protected lines and with all the guarantees ensured by the use of security protocols provided by the payment circuits.

6. Delivery Times and Methods

6.1 The Seller shall deliver the selected and ordered products using the standard methods chosen by the Buyer and/or indicated on the website at the time of the goods offer, as confirmed in the email. For more information, please consult the Shipping page on the Lebubè website.


6.2 Shipping times can vary from the day following the order to a maximum of 30 (thirty) days from the confirmation of the order, as provided by current regulations. Should the Seller, for any reason, be unable to ship within this period, they may, at their discretion, promptly notify the Buyer via email sent to the address provided by the latter during the purchase process. Sending such communication will lead to the peaceful termination of the ongoing order between the parties.


6.3 Upon delivery, the Buyer is required without delay to verify that: a) the number of packages delivered corresponds to what is indicated in the transport document attached to the shipped goods; b) the packaging is intact and not altered, including the sealing tapes if present.


6.4 In case the goods and/or packaging delivered show any damages presumably caused by transportation, the Buyer may refuse the delivery and immediately communicate this to the Seller, within the essential term of 8 (eight) days from the delivery. The Seller, after appropriate checks and requests for descriptions and documentary evidence, will make the necessary claims against the carrier and, if applicable, arrange for a new shipment once the contested goods are returned.


6.5 Should the Buyer, by their responsible choice, decide to accept the goods in delivery, despite the packaging/goods being severely damaged and/or tampered with, in order to safeguard their rights, they must contest the unsuitability of the package to the courier immediately, under penalty of forfeiture, by writing “Reservation for goods inspection due to ...” (indicating the reason for the reservation in question) on the delivery document, of which they must retain a copy, and then make an immediate report to the Seller, no later than 8 days from the delivery. The Seller, after appropriate checks and requests for descriptions and documentary evidence, will make the necessary claims against the carrier and, if applicable, arrange for a new shipment once the contested goods are returned.


6.6 If the tracking shows that the goods have been delivered, from that date, the Buyer may, within the following 8 (eight) days, open a report at the Seller's Customer Service for non-delivery through the specific "Shipping and Returns" form. The Seller will proceed with the appropriate investigations with the carrier, if necessary, acknowledging either a new shipment to the Buyer or a refund of the amount paid.

7. Discount Vouchers and Promotions

7.1 Any discount vouchers or promotional codes offered and regulated even during the course by the Seller, where applicable, may be entered at the time of filling out the purchase order by the Customer, should they wish to use them, under penalty of forfeiture. The system will update the total amount of the order net of the voucher value.

8. Subscriptions

8.1 The tangible movable goods presented and offered for sale on the website and other connected subdomains, as well as on the social pages mentioned in point 2.2, can also be purchased through a "subscription." In this case, the Buyer will have the opportunity to receive the chosen products on a quarterly or semi-annual basis, under the conditions set out in this section 8.

8.2 For the activation of the subscription, the user, to benefit from it, must select a product from those available for sale on the Site and then select the desired subscription option from those proposed. By proceeding with the actual purchase of a product in "subscription" mode, the user automatically assumes the qualification and role of "Buyer through Subscription."


8.3 Each "quarterly subscription" is subject to a fixed duration of eight billing cycles and is therefore subject to natural expiration. Each "semi-annual subscription" is subject to a fixed duration of four billing cycles and is also subject to natural expiration.


8.4 Upon the natural expiration of these billing cycles, there will be no automatic renewal. Should a user wish to benefit from a "subscription" again, they will need to enter into a new contract, as provided for in point 8.2 above.


8.5 Users are not allowed to purchase a subscription together with additional products in a single transaction; similarly, the simultaneous purchase of two or more subscriptions in a single transaction is not allowed. However, they may make use of multiple transactions.


8.6 The Seller's acceptance of the activation of a "subscription" entails, necessarily and without any exception on the part of the Buyer through Subscription, the automatic authorization of recurring payment charges, related to the payment method chosen by the Buyer (debit/credit card and PayPal), for the cost of the selected products, plus delivery costs. The Buyer through Subscription accepts outright that the recurring charge be made at the price of the current subscription at the time of the charge, as provided for in section 5 of this contract.


8.7 The Buyer through Subscription has access to the "Subscriptions" section in their personal account on the Site, where they can: (i) view active, expired subscriptions and those in the Grace Period (as defined in the following point 8.16), (ii) update their payment method (among those provided for in point 8.17).


8.8 If the Buyer through Subscription wishes to proceed with the definitive cancellation or temporary suspension of their subscription, change their shipping address, or change the payment date of the subscription (initially established at the time of the purchase that activated the subscription), they must, necessarily and under penalty of nullity, send their request directly to Customer Service using the specific "Orders and Subscriptions" form.


8.9 The Buyer through Subscription is not allowed to switch from one subscription to another and/or to modify the quantity (either by adding or reducing) of the products already included in the current subscription; in both cases, the Buyer through Subscription will need to formalize the termination of their initial subscription by subscribing to a new one in replacement.


8.10 The Buyer through Subscription is not allowed to unilaterally change the shipping date of the subscription Products.


8.11 Changes mentioned in point 8.8 will only take effect if formally requested by the Buyer through Subscription within 10 (ten) working days prior to the shipping date. Otherwise, they will take effect starting from the following shipment.


8.12 The Seller also reserves the right to cancel, in whole or in part, the provision of subscriptions at any time and with reasonable notice that allows for the delivery of orders already confirmed. In such cases, the Seller will notify the Buyer through Subscription via email and/or by notice on the Site.


8.13 The subscription purchase order is considered made on the day indicated during the activation of the subscription (dies a quo). Such purchase order will only take effect upon successful payment.


8.14 In the context of purchasing a subscription, the possibility of applying vouchers or promotional codes is expressly excluded, without any exception.


8.15 An order will be created and considered effective only after the payment has been successfully made. The Seller's acceptance of the purchase order involves the immediate charge of the amount of the consideration according to the selected payment method. Following the acceptance of the order, the Buyer through Subscription will receive email confirmation of the purchase with the data mentioned in point 4.1.


8.16 In case of non-fulfilment of payment in the billing cycles following the first order, the Buyer through Subscription is granted a grace period of seven (7) free calendar days (the so-called "Grace Period"). During these seven days, the Buyer through Subscription will be able to change their payment method in accordance with the provisions outlined in point 8.17, without this leading to the deactivation of the subscription. The Buyer through Subscription will be informed of the non-payment by electronic communication. During the seven days of the Grace Period, the Seller reserves the right to make further attempts/trials to collect payment. The Grace Period will conclude and be considered expired if: (a) the Buyer through Subscription updates their payment methods in such a way as to ensure the successful completion of the payment, making it in fact; (b) if one of the payment attempts/trials made by the Seller is successful. Upon successful collection, the Buyer through Subscription will be informed by sending an electronic communication. In case of non-payment, the subscription will be terminated at the end of the grace period, without any exception, due to the exclusive fault and act of the Buyer through Subscription.


8.17 Only two payment methods are accepted: credit and/or debit card, and PayPal.


8.18 In case of payment by credit or debit card, to ensure maximum security, the Buyer through Subscription will carry out the payment transaction directly on the secure server of the payment system provider. The data for payment by credit and debit cards will be processed directly by the payment system provider, as specified in the Privacy Policy. In case of payment with PayPal, also to ensure maximum security, the Buyer through Subscription will be redirected to the PayPal site where they can make the payment according to PayPal's methods and respecting the related conditions, which are considered accepted by the Buyer through Subscription.


8.19 By activating a "subscription," the Buyer through Subscription: (a) guarantees the perfect availability of the amount necessary for the payment of the Products ordered through the subscription; (b) if the failure to update their respective payment data determines the impossibility of proceeding with the payment of the subscription, the Seller will have the right to suspend and/or deactivate the provision of the subscription; (c) expressly authorizes the Seller and/or third parties authorized by them to store on their systems the identifier of the credit or debit card or the PayPal account so as to authorize any subsequent charges by the Seller and/or third parties authorized by them, allowing the user to repurchase on the Site with facilitated methods and/or even without the active intervention of the user.

9. Seller's Liability

9.1 The Seller assumes no responsibility for disruptions due to force majeure or unforeseeable circumstances.


9.2 The Seller cannot be held responsible towards the Buyer, except in cases of intentional misconduct or gross negligence, for disruptions or malfunctions related to the use of the Internet outside their own or their subcontractors' control.


9.3 In case of disruptions related to the carrier, the Buyer must send a report to the Seller, who will proceed with the appropriate contacts with the Carrier. In case of parcel loss or other circumstances causing non-delivery, the Seller, after verifying the occurrence with the Carrier, may proceed with a refund or a new shipment of the order.


9.4 The Seller assumes no responsibility for any fraudulent and illicit use that third parties may make of debit and/or credit cards, checks, and other means of payment for the payment of purchased products, provided that the Seller can demonstrate having taken all possible precautions based on the best currently known practices and ordinary diligence.

10. Non-Conformity of Products and Defective Products

10.1 The products offered on the Site comply with national and community legislation. The images and colours of the Products published on the Site may differ from the real ones due to local settings of the systems and/or tools used for their display and/or for situations not attributable to the Seller, who is hereby expressly exempted from any liability by the Buyer.


10.2 The Seller is liable for any lack of conformity that becomes apparent within 2 (two) years from the delivery of the goods. The Buyer forfeits this warranty if they do not report the lack of conformity to the Seller within 2 (two) months from the date on which the defect was discovered.


10.3 Unless proven otherwise, it is assumed that the conformity defects that appear within 6 (six) months from the delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or the nature of the conformity defect.


10.4 In case of a proven lack of conformity of the Products purchased in comparison to the description published on the Site and in case of a defective Product, the Buyer, where these circumstances are attributable to the Seller, may request, alternatively and without expenses, by sending a communication through perfect completion of the specific "Orders and Subscriptions" form, the repair or replacement of the purchased good, a reduction in the purchase price, or the termination of this contract, unless the request is objectively impossible to satisfy or is excessively burdensome for the Seller. Repairs or replacements are carried out by the Seller within a reasonable period from the request, as per the law. Products showing clear signs of tampering or faults caused by improper use or by external agents not attributable to defects and/or manufacturing defects are not covered by the warranty.


10.5 The request must necessarily be sent in writing, through the specific "Orders and Subscriptions" form to the Seller; in the complaint, it is advisable to describe the defect, also through photographs and videos, and to indicate the date of discovery of the defect itself. The Seller will respond to the Buyer, informing them whether they are willing to proceed with the request, or the reasons that prevent them from doing so, within a reasonable period. In the same communication, where the Seller has accepted the Buyer's request, they must indicate the shipping or return methods of the goods as well as the expected deadline for the return or replacement of the defective goods.


10.6 The Seller cannot be held responsible for the consequences derived from a defective product if the defect is due to the product's compliance with a mandatory legal standard or a binding measure, or if the state of scientific and technical knowledge at the time the product was put into circulation did not yet allow the product to be considered defective.


10.7 No compensation will be due if the injured party was aware of the product defect and the danger that arose from it and nevertheless voluntarily exposed themselves to it. Similarly, defects resulting from the bad and/or incorrect use of the purchased goods, from external causes (e.g., impacts, falls, etc.), from neglect, and from improper use are not attributable to the Seller's liability.


10.8 In any case, the injured party must prove the defect, the damage, and the causal connection between the defect and the damage, also through descriptions, photographs, and means available to the injured party.


10.9 Once the defect and/or fault is ascertained, communication from the Seller will follow, indicating the reimbursement methods.


10.10 In any case, the provisions concerning the legal warranty of conformity of goods provided by the Italian Consumer Code (Legislative Decree No. 206/2005, Part IV, Articles 102-135) are reserved, and for matters not covered therein, the specific provisions provided for by the Civil Code apply.

11. Buyer's Obligation

11.1 The Buyer commits to paying the price of the purchased goods within the time frame and methods indicated in this contract.


11.2 Upon concluding the online purchase procedure, the Buyer agrees to print and keep this contract, which they will receive via email attached to the purchase order confirmation.


11.3 The information contained in this contract has already been viewed and accepted by the Buyer - who acknowledges this - before confirming the purchase, through electronic procedures.

12. Right of Withdrawal and Its Effects

12.1 The Buyer has the right to withdraw from the contract without stating the reasons, within 14 (fourteen) days.


12.2 The withdrawal period expires 14 days after the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods.


12.3 To exercise the right of withdrawal, the Customer is required to inform AllSkins S.r.l. of their decision to withdraw from the contract in writing, using the specific withdrawal form available on the Returns and Refunds page of the Site, to be filled out and submitted through the "Shipping and Returns" form.


12.4 If the Customer withdraws from this contract, all payments made to AllSkins S.r.l. will be refunded, excluding shipping and delivery costs and any additional charges (such as payment bank fees). Any discounts on shipping costs applied to the Customer at the origin, in case of withdrawal, will be proportionally deducted and adjusted from the refund amount. Such refunds will be made using the payment method chosen by the Buyer and indicated in the specific withdrawal form referred to in point 12.3.


12.5 To effectively exercise the right of withdrawal, the Buyer must return the received goods in their original packaging, without tampering with any warranty seals or simply opening and/or damaging the external packaging.


12.6 The provisions regarding the exclusion of the right of withdrawal for certain categories of goods and services as provided by Article 59 of the Italian Consumer Code apply. Specifically, the right of withdrawal is excluded for goods sold "custom-made" or personalized and in cases where the sale involves the supply of sealed goods that are not suitable for return for hygiene or health protection reasons and were opened after delivery (Art. 59 letter e Italian Consumer Code).


12.7 According to Article 57 paragraph 1 of the Italian Consumer Code, the costs of returning the goods will be borne exclusively by the Buyer. Until the package is delivered to the Seller, the responsibility and custody of it lie with the Buyer. Any loss or damage to it may affect the refund.


12.8 It is also recalled that parcels sent at the recipient's expense will not be accepted.


12.9 The Seller will refund the customer the full amount already paid for the product within 14 (fourteen) days from receiving the return form containing the decision to exercise the right of withdrawal. The Seller reserves the right to withhold the refund until they have received the goods, allowing them to conduct the appropriate checks, within 30 (thirty) days from the date of receiving the return form.


12.10 To effectively exercise their right, the products must be returned by the Buyer to the Seller in their substantial integrity, with their original packaging, accessories, user instructions, and everything else provided with them, in conditions suitable for resale (the causes for exclusion referred to in point 12.6 apply). If the returned products do not possess the characteristics mentioned above, the return will not be accepted, and the package will be sent back to the Buyer.


12.11 The return of products beyond the legal term established for withdrawal and contractual cancellation will not be accepted.

13. Termination of the Contract

13.1 If one Party fails to meet any of the obligations under this contract, the other Party may request the termination of the contract according to Articles 1453 of the Italian Civil Code et seq., without prejudice to the right to compensation for damages in any case.


13.2 According to Article 1456 of the Italian Civil Code, the party intending to terminate the contract must notify the other party by registered letter with return receipt or Certified Electronic Mail (PEC), stating the reason; the effects of termination take effect from the date of receipt of the termination notice as evidenced by the receipt returned to the terminating Party, and the Buyer will only be entitled to the refund of any sum already paid.

14. Solve et Repete

14.1 Any exception may be made by the Buyer only after the full payment and collection of the entire Order.

15. Failure to Collect the Package – Termination of the Contract

15.1 Given that the collection of the product is a specific obligation of the Customer, upon entrusting the Order to the selected courier, the Seller will send a specific email informing the Buyer of the imminent delivery, also through the shipment link.


15.2 The courier will make a first delivery attempt on the date indicated by the tracking; in case of non-delivery, a second attempt will be made, except for the need to correct and vary the address for which the Buyer must activate themselves.


15.3 After a second unsuccessful attempt at delivery, the package will be considered delivered through its storage at the Courier within the term established and indicated by the same tracking page. Depending on the Courier, storage can be unlocked by contacting the Seller's customer service through the "Shipping and Returns" form.


15.4 Once the storage period expires (the duration of which, both in Italy and in other European Union countries served by the Seller, is indicated on the Shipping page, to which reference is made), the Order is returned to the Seller, who will inform the Buyer who may request the shipment again at their expense within and no later than 5 (five) days from receiving the communication.


15.5 If even in this scenario the Order is not claimed, the order will be considered cancelled due to the exclusive act and fault of the Buyer (termination for non-performance by the buying party), with the Seller having the right to dismantle the package. The costs of returning the goods to the sender will be borne by the Buyer. The Seller will proceed with the refund of the amount paid by the Buyer, net of shipping costs for sending the goods from the Seller to the Buyer (any shipping cost discounts applied to the Customer at the origin will be deducted and proportionally adjusted from the amount) and net of return costs for sending the goods back to the Seller after the storage period. Following the cancellation, loyalty points credited and discount codes used will also be deleted and will not be reinstated.

16. Gift Cards

16.1 The Gift Card is issued by the website with predefined fixed values and can be used by the Customer or a Third Party to purchase products available on the site until the loaded value on the card is exhausted.


16.2 The Gift Card is bearer-type. Therefore, it is not nominative and can be transferred to third parties. The responsibility for its use and custody lies solely with the cardholder.


16.3 It is possible to purchase one or more Gift Cards for personal use or to be given to third parties. The cards can be used until the credit is exhausted for online purchases on Lebubè Shop. Once the credit is exhausted, the Gift Card cannot be recharged and will be automatically disabled.


16.4 The Gift Card can be purchased on the website, in the dedicated "Gift Card" section, using a credit or debit card, or PayPal. The Gift Card is provided in electronic format and sent via email with an identification code. No coupons or discount codes can be applied to the purchase of the Gift Card.


16.5 The Gift Card is activated at the time of purchase by entering its identification code and is valid for 12 (twelve) months, after which it will lose all effectiveness and value, ceasing to exist. The credit on the Gift Card does not generate interest, is non-profitable, non-marketable, non-convertible into cash, non-refundable, and cannot be used to purchase additional Gift Cards. Gift Cards cannot be purchased with coupon codes. After the purchase, the Customer will receive a confirmation email with order details, including the order number and the value of the purchased Gift Card.


16.6 To complete the purchase, the Customer must: (i) choose the value of the Gift Card by opting for one of the pre-set fixed amounts, (ii) specify the number of cards desired, (iii) indicate whether the Gift Card is for personal use or for another third person, (iv) provide the recipient's email and name, (v) select the delivery date and, if desired, (vi) add an accompanying message. The information provided during the purchase will be used exclusively for the formation and sending of the Gift Card by the Seller to the recipient via email and for the fulfilment of the consequent performances and obligations by the Seller. The recipient's name and email address will be stored only as information accompanying the order placed by the Customer in the same manner as the other data related to the same order, authorizing the related consent.


16.7 The Customer is solely responsible for the accuracy of the email address provided for sending the Gift Card, whether it is the Customer's own email address or that of the third party to whom the Gift Card is intended to be sent. Any error in the email address will result in the inability to receive and use the Gift Card without any liability being attributed to the Seller, who is hereby expressly exempted.


16.8 When the Gift Card is donated to Third Parties, the recipient of the Gift Card will receive an email with the sender's name, the possible accompanying message from the sender, an invitation to visit the online Shop to use the Gift Card, and details about the Gift Card (such as the unique Gift Card code, expiration date, and value).


16.9 The Gift Card can be used until its value is exhausted, in accordance with the conditions set out in this section 16. The use of the Gift Card does not incur additional costs. More than one Gift Card cannot be used to complete the same order. The Gift Card is not tied to the user's account and will be used for purchases until the credit is exhausted within its validity. If the total amount of the order exceeds the available credit on the Gift Card, the remaining amount must be paid by the Customer or the Third Party only with another available payment method to complete the order.


16.10 After 12 (twelve) months from the purchase date, the Gift Card automatically expires as stated in the previous article 16.5. Any remaining credit will not be refunded, with the Customer and/or Third Party holder of the Gift Card foregoing any related rights and actions from now on.


16.11 The Customer or the Third Party holder of the Gift Card is expressly warned and acknowledges that knowledge of the Gift Card code allows its use by anyone through the Lebubè online Shop: therefore, the code must be diligently stored and guarded by the holder. If the Customer or the Third Party holder of the Gift Card should accidentally delete the identification code or not receive the confirmation email, they will need to contact Customer Service by filling out the "Information and Problems" form. Any case of loss, misplacement, and/or cessation of possession of the Gift Card will be solely attributable to the Customer and/or Third Party holder of the Gift Card, holding the Seller perfectly harmless.


16.12 Regarding the use of the Gift Card, it is understood that between the Customer or the Third Party holder of the Gift Card and the Seller, the records, including electronic records, of the Seller's sales system will be conclusive.


16.13 The Customer is granted the right to withdraw from the purchase contract of a Gift Card, without any penalty, within the essential term of 14 (fourteen) days from the purchase of the respective Gift Card, i.e., from the order confirmation date on the online Shop. The right of withdrawal is expressly excluded if the Gift Card has been used, in part or in whole, for product purchases.


16.14 Withdrawal must strictly occur according to the methods and procedures specified in section 12 and can only be accepted by the Seller if the Gift Card has not been used, either partially or wholly.


16.15 If a Customer purchases one or more products using a Gift Card, they have the right to withdraw from the sale of the Product purchased according to the methods and procedures specified in section 12. In case the Seller has to refund products purchased entirely and/or partially with one or more Gift Cards, the related refund can only be made by issuing a new Gift Card (as it is not possible to recharge the same original Gift Card) net of shipping and delivery costs. Any shipping cost discounts applied to the Gift Card holder at the origin, in case of withdrawal, will be deducted and proportionally adjusted from the refund amount.


16.16 The use of the Gift Card may be limited by the Seller without notice in case of suspicious, fraudulent, or illegal activities, or in case of suspected violation of these terms of sale, or in any exceptional circumstance that prevents the ordinary functioning of the Gift Card.


16.17 Regarding the Gift Card, Italian legislation applies and, in the case of transactions from abroad with a non-Italian Buyer, exclusive jurisdiction is given to Italian legislation and the competent court of the Tribunal of Milan where the Seller is based.

17. Intellectual Property Rights

17.1 All trademarks (registered and unregistered), as well as any and all works of intellect, distinctive signs or names, images, photographs, written or graphic texts, and more generally any other intangible asset protected by laws and international conventions on intellectual and industrial property rights, reproduced on the site remain the exclusive property of AllSkins S.r.l. and/or its predecessors, without granting the Buyer any rights to them by accessing the Site and/or concluding purchase contracts.

18. Privacy Protection and Processing of Buyer's Data

18.1 The Seller protects the privacy of its customers and guarantees that the processing of personal data complies with the provisions of the privacy legislation under Regulation (EU) 2016/679 and the applicable legislation on personal data protection.


18.2 The personal and fiscal data acquired by the Seller, the data controller, are collected and processed in the forms and according to the methods provided by the site's Privacy Policy and the specific disclosures.

19. Communications and Complaints

19.1 All communications or any complaints from the Buyer will only be considered if sent through the specific forms available on the Contact Us page on the Site.

20. Applicable Law and Competent Jurisdiction

20.1 These General Conditions and any and all contracts concluded with the Customer are governed by Italian law, without prejudice to the application of community legislation and international treaties when applicable, as well as national consumer protection legislation.


20.2 For any dispute related to the interpretation, execution, validity, or effectiveness of these General Conditions and any contract concluded with Buyers, the competent court will be that of the consumer's place of residence or domicile if located in Italy.


20.3 In the case of disputes arising from Clients and Buyers residing and/or domiciled abroad, Italian legislation will apply, and the exclusive jurisdiction will be the Court of Milan, where the Seller is based.

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